Frequently Asked Questions (FAQS)
Frequently Asked Questions About A&B Party Rentals
Yes, the price listed will include setup. Tables and chairs will be delivered in stacks, but can be set up for an additional fee. We offer free delivery to locations within our service area but there are order minimums that must be met for delivery.
Some products, such as tents, table games, mechanical games, dance floors, arcade games and others, require special handling and setup and there is a setup fee assessed.
although additional fees may apply for areas farther out..
Some products, such as tents, table games, mechanical games, dance floors, arcade games and others, require special handling and setup and there is a setup fee assessed.
although additional fees may apply for areas farther out..
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
410-698-5096
410-698-5096
If you need to change your Event time, please call us at least by Wednesday morning of the week of your Event, if not sooner. In some cases we may not be able to change your time. Our delivery routes have a tight schedule that we must stick to in order to make sure everyone gets their equipment on time and picked up in a timely manner.
If you want to keep your Service's overnight please schedule this in advanced at time of booking. Due to the high volume of orders we may not be able to accommodate last second requests.
That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
No. The Bounce House should be clean when you get it. A&B Party Rentals Cleans and Disinfects after every Rental. If the unit was out the day before we will clean the unit on site before you use it! This is for your safety and something that we take pride in!
Yes. A blower keeps air in the Bounce House unit the entire time. Once unplugged they deflate.
That's why we require an outlet within 50 feet of the unit or a Generators.
Longer Extension Cord can pop your circuit breaker so we bring our own heavy duty Extension Cord.
That's why we require an outlet within 50 feet of the unit or a Generators.
Longer Extension Cord can pop your circuit breaker so we bring our own heavy duty Extension Cord.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a Generator. We rent Generator at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
If you need to cancel for any reason (prior to 48 before your event) there are no penalties. Your Down Payment and any other payments you have made will be processed in our system as a rain check that can be used at a later date. If you choose to pay in full, then that full amount will be processed as a raincheck.
Once booked, the items are reserved in our inventory (and unable to be booked for other events); therefore, Down Payment are non-refundable. If a situation arises where an event needs to be rescheduled, the Down Payment as well as any additional payments will be applied as a raincheck on file for the next event.
Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be canceled 48 hours in advance to be eligible for a raincheck. If an event is canceled less than 48 prior to set up, no rainchecks or refunds will be issued. Once an order is set up, we do not give refunds for any reason including weather.
Once booked, the items are reserved in our inventory (and unable to be booked for other events); therefore, Down Payment are non-refundable. If a situation arises where an event needs to be rescheduled, the Down Payment as well as any additional payments will be applied as a raincheck on file for the next event.
Trucks are loaded and crews are assigned on the day before the event; therefore, orders must be canceled 48 hours in advance to be eligible for a raincheck. If an event is canceled less than 48 prior to set up, no rainchecks or refunds will be issued. Once an order is set up, we do not give refunds for any reason including weather.
Yes all orders require a 30% Down Payment is required to reserve the equipment for your event.
We require a Down Payment to secure your rental as we have a limited inventory and availability.
The deposit is non-refundable If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.
We require a Down Payment to secure your rental as we have a limited inventory and availability.
The deposit is non-refundable If cancellation is needed for another reason we will hold onto the deposit and allow it to be used up to 1 year after the original event date.
Most of our Bounce House (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space.
When in doubt, measure your space to make sure it will fit. Bounce House need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the Bounce House.
The sizes listed with each Bounce House include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
When in doubt, measure your space to make sure it will fit. Bounce House need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the Bounce House.
The sizes listed with each Bounce House include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each Bounce House. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The Bounce House can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl Bounce House.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.